LIVE AXOLOTL SHIPPING POLICY
WE SHIP LIVE PACKAGES TWICE EACH MONTH!! Please see the current month's shipping schedule on our homepage......
Live animals will be bagged and shipped in a lined box with ice packs and insulation. Our boxes are always marked "FRAGILE" & "LIVE ANIMALS". OUR LIVE GUARANTEE requires you to bring your package indoors IMMEDIATELY upon arrival!! During the harshest freezes of winter OR the hottest waves of summer, shipping may be paused at our discretion for the safety of the little lotls.
We offer USPS 2-Day Priority Shipping with tracking for FREE with each live axolotl purchase to all legal US states including Alaska, Hawaii AND Puerto Rico. All LIVE shipping is done on Monday for the safety of the animals. IN OUR EXPERIENCE axolotls are capable of being in their little packages for up to two weeks without any negative effects, if packaged properly. We do our best to ensure a speedy delivery but we have no control over the USPS and any delays they may come across. We fast our axolotls for at least 48 hours before shipping to avoid ammonia problems.
Axolotls are illegal to import and/or own in California, Maine, New Mexico and New Jersey..... WE WILL NOT SHIP LIVE AXOLOTLS TO THESE STATES.
MERCHANDISE SHIPPING POLICY
Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
Shipping fees are calculated based on package weight and destination. Most orders ship for just $5.95, and are processed via FedEx or USPS Priority Mail.
For example, if you order a tee shirt, it will need 3-5 business days of processing time and then 3-5 business days of shipping time. Therefore, you can expect to receive it in 7-10 business days.
(*There is a different processing time for different items. Once your order is placed, you can check the order shipping info from the online order status page. We will also inform you through your registered email, and provide you with a tracking number once your item(s) ship.)
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are excited to offer international shipping for most destinations of the world. The standard shipping will take 10 to 15 business days with extra 3 to 5 business days of processing time for every order. If you have any further questions, please contact our customer services at email@example.com.